What are you looking for?

General Information

• What is Crafty? What's included?
• Will my subscription auto-renew?
• Is Crafty the only thing you offer?
• How can I make a complaint? The Ohh Deer Complaints Procedure

Payment Information & Gifting

• When will I be billed?
• Will my subscription auto-renew?
• Can I gift Crafty?
• Why was my card declined?

Delivery & Returns Information

• When will I receive my box?
• How long does delivery take?
• Can I cancel my subscription box after it has been shipped?
• Can I schedule when I receive a delivery?
• I’ve missed the deadline for this month’s box, can I still order it?
• What do I do if something is damaged in my box?
• What should I do if there’s something missing from my box?
• My box hasn’t arrived. What should I do?
• View all articles in “Delivery & Returns Information”

Managing Your Subscription

• When will I be billed?
• My renewal payment has failed, what next?
• Can I have more than one subscription on my account?  
• How do I prevent my subscription from auto-renewing?
• How do I change my account details?
• Can I cancel my subscription?
• Can I change my subscription plan?

User Guides

• How to change your delivery address
• How to skip a Crafty box
• How to update your billing details
• How to cancel your Crafty subscription
• How to reactivate your Crafty Subscription