Back to Craftybox
What are you looking for?
Get help straight from our team...
Article suggestions
General Information
4 articles
What is Crafty? What's included?
Will my subscription auto-renew?
Is Crafty the only thing you offer?
How can I make a complaint? The Ohh Deer Complaints Procedure
Payment Information & Gifting
4 articles
When will I be billed?
Will my subscription auto-renew?
Can I gift Crafty?
Why was my card declined?
Delivery & Returns Information
9 articles
When will I receive my box?
How long does delivery take?
Can I cancel my subscription box after it has been shipped?
Can I schedule when I receive a delivery?
I’ve missed the deadline for this month’s box, can I still order it?
What do I do if something is damaged in my box?
What should I do if there’s something missing from my box?
My box hasn’t arrived. What should I do?
View all articles in “Delivery & Returns Information”
Managing Your Subscription
7 articles
When will I be billed?
My renewal payment has failed, what next?
Can I have more than one subscription on my account?
How do I prevent my subscription from auto-renewing?
How do I change my account details?
Can I cancel my subscription?
Can I change my subscription plan?
User Guides
5 articles
How to change your delivery address
How to skip a Crafty box
How to update your billing details
How to cancel your Crafty subscription
How to reactivate your Crafty Subscription