How can I make a complaint? The Ohh Deer Complaints Procedure
We're sorry if you feel you need to make a complaint.
If you need to get in touch, our Customer Service team are here to help and resolve your query. You can reach them directly on [email protected] and are available, Monday - Friday.
However, if you query is not regarding a missing item, damaged, or general subscription concern.
Please follow the steps below:
- Send an email to [email protected]
- Provide as much information as possible (for example, your order number and registered email with Crafty), so your team can help you straight away.
- Once they've received you query, the relevant team will get back to you as soon as possible. During busy times, this may take a little longer.
- Your query will always be passed to a team that can help, so rest assured that you're contacting the right team.