How can I make a complaint? The Ohh Deer Complaints Procedure

We're sorry if you feel you need to make a complaint.

If you need to get in touch, our Customer Service team are here to help and resolve your query. You can reach them directly on [email protected] and are available, Monday - Friday.

However, if you query is not regarding a missing item, damaged, or general subscription concern. 

Please follow the steps below:

  1. Send an email to [email protected]
  2. Provide as much information as possible (for example, your order number and registered email with Crafty), so your team can help you straight away.
  3. Once they've received you query, the relevant team will get back to you as soon as possible. During busy times, this may take a little longer.
  4. Your query will always be passed to a team that can help, so rest assured that you're contacting the right team.